Hackney
Capital Works Programme
Plan and Details
| Project Type | Residential Properties. |
| Client | London Borough of Hackney |
| Date | Phase 1 (2016-2018) Phase 2 (2018-2019) Phase 3 (2019-2020) |
| Value | £7.2m over three phases |
Scope
Kitchen and Bathroom Replacements
Project Description
DCK Construction was tasked with a significant project to replace kitchens and bathrooms in 1,672 occupied properties in the London Borough of Hackney.
This project was part of a larger initiative by the council to improve housing standards and create more comfortable living environments for residents.
In 2016, DCK was subcontracted by tier 1 contractor, Equans, to deliver this work as part of a four-year partnering contract. Given the scale and complexity of the project, DCK faced several challenges.
Challenges
High volume of properties: The large number of properties required efficient planning and execution to meet deadlines
Occupied properties: Working in occupied properties necessitated careful coordination and communication with residents to minimise disruption.
Solutions
Just-in-time deliveries: A central store facility was established to ensure timely delivery of kitchen and bathroom components, reducing waiting times and improving efficiency
Phased approach: The project was divided into three phases based on geographic location, minimising travel distances and maximising productivity
Continuous improvement: DCK tracked performance metrics and implemented process improvements to reduce turnaround times and enhance quality
Strong communication: Open and transparent communication with residents was essential to build trust and minimise disruptions
Completion rate: Over 98% of the properties were completed, with refusals and no-access cases being rolled over into subsequent phases
Reduced turnaround times: The average time per property for kitchen replacements decreased from 12 days in Phase 1 to 10 days in Phase 3. Bathroom durations were also reduced from 7 days to 5 days
Improved resident satisfaction: Resident satisfaction levels increased significantly from 85% in Phase 1 to over 96% in Phase 3.
Challenges
High volume of properties: The large number of properties required efficient planning and execution to meet deadlines
Occupied properties: Working in occupied properties necessitated careful coordination and communication with residents to minimise disruption.
