Plan and Details

Project Description

Haringey Council, committed to addressing a nationwide issue of disrepairs in housing, appointed DCK to manage a complex project encompassing disrepair and repair works across scattered properties throughout the borough.

Disrepairs, posing a significant challenge for councils, often lead to legal disputes and frustrated residents. This case study details DCK's successful approach in tackling this multifaceted project.

Challenges

Scattered Properties and Individual Needs:Managing over 430 scattered properties presented a logistical challenge, each with unique issues, necessitating a case-by-case approach. DCK had to adapt to the specific requirements of each resident, some of whom were legally represented, irate due to extended disrepair, or vulnerable due to age or disability

Damp and Mould:With damp and mould growth posing serious health risks, we prioritised addressing these issues, utilising Mould Growth Consultants (MGC) treatments, a market-leading solution with over 50 years of proven effectiveness. A 5–10-year warranty assured residents of lasting protection

Asbestos Review and Management:Asbestos in floor tiles and AIB board added a layer of complexity with a two-week notification period for removal, ensuring resident safety and regulatory compliance

Resident Liaison and Backlog Management:Addressing a significant backlog of repairs along with frustrated and vulnerable residents demanded a sensitive approach. DCK's dedicated Resident Liaison Officer and Site Manager worked closely with residents to minimise disruption and ensure a smooth completion of work.

Solutions & Outcomes

Meeting Timeframes:DCK successfully met the agreed timeframes for each property, ranging from one day to six weeks depending on the complexity of the repairs. DCK deployed a bespoke Resident Liaison Team, a separate Survey Team, and dedicated work streams for Disrepairs and Repairs to effectively manage resources and expedite completion

Effective Resident Communication:DCK's Resident Liaison team fostered open communication with residents, addressing concerns and ensuring a smooth transition during work. This sensitive approach mitigated potential conflict and ensured project completion with minimal disruption

Backlog Clearance:The project's primary objective – clearing Haringey's backlog of legal disrepair cases – was achieved on schedule. This demonstrates DCK's effectiveness in resolving long-standing issues and improving the living conditions of residents

Proactive Repairs Management:DCK's proactive approach with Haringey's repairs list aims to prevent properties from falling into disrepair and becoming future legal cases. This focus on preventive maintenance ensures long-term improvement in the housing stock.

The successful management of these works showcases our expertise in handling complex, multi-faceted housing projects. DCK's ability to adapt to individual needs, manage diverse challenges, and prioritise resident well-being has resulted in the award of a follow-on contract.